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Our Virtual Reception Services provide unique features and functions that are designed to enhance caller experience and mimic the same quality of service that an in-house receptionist would provide - best virtual receptionist services. Use one or a combination of service features to suit your business requirements.
If you have any questions or would like to know about our bundles, speak to one of our team today.
Interested in local numbers? That’s no problem either. It can make good business sense to offer a familiar option for customers that shows up on caller ID when you’re making outbound calls. You can have a Sydney number without a physical presence in Sydney’s CBD, for example. Luckily, Dialpad offers a wide range of options to suit every Australian business.
You can choose which messages callers will hear and when. Simply program the menu with your preferred options. When you’re setting your menu choices up, don’t forget that customers calling to enquire about your services don’t want to feel as if they’re being passed from pillar to post. So it’s important to select options that result in calls following the shortest possible route to their destination.
Each worker is allocated a proficiency score which the system uses to route the calls. It’s an ideal method of routing more complex queries to more experienced staff (virtual office answering service). Whatever you decide, you can set up your preferences in the Admin > Call Routing section. You’re in full control at all times.
Call forwarding lets you add up to five numbers to receive forwarded calls. These can be colleagues’ numbers, landlines, mobiles and even international numbers. To add a new forwarding number, navigate to Your Settings and scroll to Your Devices. Then select Add New > Add a Forwarding Number. After you’ve entered the number, select Verify.
It’s as easy as that! You can see all of your connected devices at a glance in the Your Devices section. If you want to add a desk phone, you can do that by navigating to Your Settings > Your Devices > Select Add New > Add New Desk Phone.
How many times has your phone rung today while you were working on a job? How many new jobs do you think you have lost this month because you couldn’t answer the phone? Or forgot to get back to them? Chances are, you lost a few. Maybe a lot. A virtual receptionist could be the solution you need.
This is not an offshore call answering service. This is a customised service delivered by an Australian based team of professionals. You can switch it on and off when it suits your business. Sounds pretty good, but how does it actually work? In this article we have pulled together all the information you need to know about virtual reception services.
How they respond to a call is all personalised to your business and how you want to interact with customers. Our team of virtual receptionists have deep experience in the major trades. They use that knowledge to confidently and accurately respond to queries. The key difference between a traditional receptionist and a virtual receptionist is that the virtual option gives you the flexibility to use the services as much or as little as you need.
And there is flexibility to change it as your business needs shift. We are always reviewing our reception services to improve the processes and incorporate new training and business information. Using a virtual reception service means calls to your business won’t go unanswered while you are working on a job, out of service or unavailable.
When you don’t need to be worrying about answering the phone or getting back to customers you can be more focused other things – whether that be on the jobsite or in other parts of your business. Or it might mean you can spend your weekends and holidays relaxing instead of stressing! Virtual reception packages give a lot of flexibility in hours and services.
Call management software identifies which business the call is for, which lets the receptionist know what script to use to answer and manage the call. The call scripts outline the words to say, questions to ask and actions to undertake in response to different types of inquiries. You can also use the virtual reception service after hours to capture voicemails and your virtual receptionist will action messages the next business day.
The more information you provide the better we are able to personalise the service for your customers. We will review your scripts and ask follow up questions to fill any gaps. We can also provide suggestions based on our experience to help create efficient and effective process flows that deliver a great customer experience.
We will spend this time reviewing the information you provide, finalising scripts and getting familiar with your software and systems. We have put together a separate FAQs list that covers off the common questions asked about the practicalities of how a virtual reception service work. You can access the virtual reception FAQs here.
A virtual reception service takes the pressure off you to be the one answering calls or returning messages. Which lets you focus on your current jobs or other areas of your business. Plus, you have the flexibility to use the service when and how you need it. If you want to know more about how a virtual reception can help you grow your business, book in for a free, no obligation chat with Tennille, Dream Admin Services CEO.
A virtual receptionist is similar to a live physical receptionist but with a lot more benefits. Firstly, with a virtual answering service you only need to pay for what you use rather than paying for idle time. This means that when things are slow in your Sydney office you are not liable for all those wages costs of the telephonist.
Regardless of when the call is received you can organise for us to answer it. In effect you can have an after hours answering service . We can allocate as many or as few virtual receptionists as you need to get the job done. Thirdly, with a virtual staff member you don't need to worry about holiday pay, sick pay, overtime or superannuation.
It really is quite easy. Once you sign up for your free trial you will be allocated a telephone number. This number can either be a local Sydney number (or another local regional number if you want) or a 1300 number. THis allocated number is then the phone number that we answer and you will need to divert your existing number to this number.
This greeting is unique to your business and can be changed at any time that you like. Finally, you need to tell us how you want to receive your messages and we are ready to get started answering your calls. Once a virtual receptionist answers your incoming call and deliver your customised greeting to your callers they will take a message from the caller.
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